Hospitality Service Attendant

Key Responsibilities:

1. Room Cleaning and Maintenance:

   • Perform comprehensive cleaning and sanitization of guest rooms, including vacuuming, dusting, mopping, and disinfecting all surfaces.

   • Clean and disinfect bathrooms thoroughly, ensuring that all fixtures, mirrors, and surfaces are spotless and hygienic.

   • Replace linens, towels, and other amenities as required, ensuring that the room is fully stocked and ready for new guests.

   • Inspect and report any maintenance issues, such as faulty appliances, broken fixtures, or safety hazards, to the appropriate department.

2. Room Setup and Presentation:

   • Arrange guest rooms meticulously, making beds with precision, fluffing pillows, and arranging furniture to meet the establishment’s aesthetic standards.

   • Ensure that all amenities, such as toiletries, coffee supplies, and guest information materials, are neatly presented and restocked as needed.

   • Prepare rooms for special requests, such as additional beds or specific guest preferences, and ensure all accommodations are made prior to guest arrival.

3. Dining Services Support:

   • Assist in the setup of dining areas for meals or events, including arranging tables, chairs, and place settings according to event specifications or meal requirements.

   • Serve guests promptly and courteously during dining hours, attending to their needs and ensuring a positive dining experience.

   • Assist with the breakdown and cleanup of dining areas post-event or meal, including clearing tables, washing dishes, and resetting the area for the next service.

4. Guest Interaction and Assistance:

   • Respond to guest inquiries and requests in a timely and courteous manner, providing accurate information and assistance as needed.

   • Handle any guest complaints or issues with professionalism, escalating to management when necessary to ensure guest satisfaction.

   • Offer recommendations and guidance on local attractions, dining options, and hotel amenities, enhancing the guest experience.

5. Maintaining a Welcoming Atmosphere:

   • Greet guests with a warm, friendly demeanor, making them feel welcome and valued.

   • Maintain a professional appearance and positive attitude, embodying the establishment’s commitment to exceptional service.

   • Ensure that common areas, such as lobbies, hallways, and recreational facilities, are clean, organized, and inviting.

Skills and Qualifications:

1. Experience:

   • Previous experience in housekeeping, hospitality, or food service is strongly preferred. Experience in a hotel or resort setting is an added advantage.

   • Familiarity with the use of cleaning equipment and products, as well as safety and sanitation protocols, is highly desirable.

2. Multitasking and Time Management:

   • Ability to handle multiple tasks simultaneously, prioritizing duties effectively to ensure timely completion of work.

   • Capacity to work efficiently under pressure, especially during peak seasons or busy events.

3. Attention to Detail:

   • Keen eye for detail to maintain high standards of cleanliness and presentation, ensuring that no aspect of the guest experience is overlooked.

   • Commitment to maintaining a pristine and inviting environment in all areas of the establishment.

4. Communication and Customer Service:

   • Strong interpersonal and communication skills, with the ability to engage with guests in a professional and approachable manner.

   • Proactive approach to guest service, anticipating needs and providing solutions before issues arise.

5. Flexibility and Adaptability:

   • Willingness to work a flexible schedule, including early mornings, late evenings, weekends, and holidays, as required by the establishment’s needs.

   • Ability to adapt to changing tasks and priorities throughout the day, maintaining a high level of service and productivity.

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Job Type: Full-time

Pay: From $25,890.00 per year

Ability to Relocate:

 

• Manassas, VA 20109: Relocate before starting work 

 

Work Location: Hybrid remote in Manassas, VA 20109

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If you meet the qualifications for this position, please submit your resume along with a one-page cover letter explaining why you believe you are a suitable candidate to the following email address:

info@firstglobalcitizen.org

Your cover letter should highlight your relevant skills, experience, and what makes you an ideal fit for the role. Please ensure that your application is complete and professionally formatted before submission.