IT Specialist

• Provide Comprehensive Desktop and IT Support: Offer on-site and remote technical support to end-users, ensuring minimal disruption to their workflow and optimizing productivity.

• Troubleshoot and Resolve Technical Issues: Diagnose and fix issues related to Windows operating systems, including software malfunctions, system errors, and hardware problems. Use diagnostic tools and methodologies to identify root causes and implement effective solutions.

• Ticket Management and Documentation: Utilize Remedy software to manage support tickets, track progress, and ensure timely resolution of incidents and service requests. Maintain detailed records of issues, solutions, and communication with end-users.

• VPN Configuration and Maintenance: Set up, configure, and maintain secure VPN connections for remote access, ensuring robust security and seamless connectivity for all users.

• Help Desk Support and Escalation: Respond to help desk inquiries, provide first-line support, and escalate complex issues to higher-level technical teams as necessary. Ensure prompt and efficient service delivery to meet organizational standards.

• Computer System Management: Oversee the deployment, configuration, and maintenance of computer systems. Perform regular system checks and updates to ensure optimal functionality and security.

• Firewall Monitoring and Configuration: Monitor firewall activity and configure settings as required to maintain network security. Implement security measures to protect against unauthorized access and potential threats.

• Technical Support and Communication: Provide clear and concise technical support to users, guiding them through troubleshooting steps and solutions. Effectively communicate technical concepts to non-technical users, ensuring they understand the steps needed to resolve their issues.

Skills

• Desktop Support and IT Expertise: Proven experience in providing desktop and IT support in a professional environment, with a strong focus on customer satisfaction and problem resolution.

• Advanced Windows OS Knowledge: In-depth understanding of Windows operating systems, including installation, configuration, and troubleshooting.

• Proficiency with Remedy Software: Skilled in using Remedy or similar ticketing systems for managing support requests and tracking issue resolution.

• VPN Setup and Management: Ability to configure and maintain VPN connections, ensuring secure and reliable remote access for users.

• Efficient Help Desk Operation: Experience in handling help desk inquiries, prioritizing issues, and ensuring timely follow-up and resolution.

• System Management and Maintenance: Strong knowledge of computer management practices, including software updates, system backups, and hardware troubleshooting.

• Firewall Configuration Expertise: Familiarity with configuring and monitoring firewall settings to safeguard network security and protect against cyber threats.

• Technical Support and Communication Skills: Exceptional ability to provide technical support to users, coupled with the capability to explain complex technical issues in simple, understandable terms.

• Effective Communication: Strong written and verbal communication skills, enabling clear and effective interaction with users and team members.

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Job Type: Full-time

Pay: From $34,630.00 per year

Ability to Relocate:

 

• Manassas, VA 20109: Relocate before starting work 

 

Work Location: Hybrid remote in Manassas, VA 20109

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If you meet the qualifications for this position, please submit your resume along with a one-page cover letter explaining why you believe you are a suitable candidate to the following email address:

info@firstglobalcitizen.org

Your cover letter should highlight your relevant skills, experience, and what makes you an ideal fit for the role. Please ensure that your application is complete and professionally formatted before submission.